Refund policy

30-day return requests

You may request a return within 30 days after your order is delivered.

Return eligibility

All products we currently sell are eligible for return when they are in the same condition in which they were received: unused, unwashed, undamaged, and in the original packaging when applicable. You will also need your order number or other proof of purchase. We do not exclude any current product category from return eligibility.

To start a return, email matt@inli10prints.com with your order number, the item you want to return, and the reason for the request. If the return is accepted, we will send the return instructions and return destination privately by email. Please do not send an item back before receiving those instructions; an unapproved return may not be accepted.

Changed your mind or ordered the wrong size

Preference returns and wrong-size orders are eligible when they meet the condition requirements above. The customer is responsible for return shipping costs in these situations. Return shipping is not reimbursed, and we recommend using a trackable shipping method because the item remains your responsibility until it is received.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, email us promptly with your order number, a description of the issue, and clear photos of the item and its packaging.

We will review the claim and explain the available resolution. Production defects and fulfillment errors are often eligible for a no-cost replacement through our production partner, but every claim is reviewed individually and no specific replacement, refund, or shipping arrangement is guaranteed before that review is complete. Do not return the item unless we ask you to do so and provide return instructions.

Exchanges

For preference or sizing changes, the fastest way to receive a different item is to complete an approved return and place a new order. Defective or incorrect items follow the issue-review process above.

Refunds

We will notify you after an approved return is received and inspected. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after we approved the refund, email matt@inli10prints.com.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Because every item is made to order, changes and cancellations cannot be guaranteed after production has started.